The pre-authorisation process ensures that the treatment or procedure is both necessary and appropriate. Except in emergencies, pre-authorisation must be obtained 48 hours before any hospital admission.

 Please remember to have the below information available:

• Your member number
• The patient’s details
• The practice numbers of your treating doctors
• The practice number of the hospital
• The date of admission or procedure
• The diagnosis (ICD10) code, tariff codes and CPT (procedure) codes

To request for Pre-authorization, start a live chat with us by clicking the red ‘start chat’ button on the bottom of this window:

Alternatively, WhatsApp us on 0861 000 300