Kindly ensure that the following information reflects on the claim:

• Your membership number
• The Scheme name
• Your benefit option (for example Optimum, Custom, etc.)
• Your surname and initials
• The patient's name and beneficiary code as it appears on your membership card
• The name and practice number of the service provider
• The date of service
• The nature and cost of treatment
• The pre-authorization number, if applicable
• The tariff code
• The ICD-10 code
• If you paid for the service, attach proof of payment, and highlight it clearly. Proof of payment can be a receipt from the healthcare provider, an electronic fund transfer (EFT) slip or a bank deposit slip

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