There are various reasons why your claim has rejected. Here are a few of the reasons

•  Incorrect member or dependant information
• Dependants are not registered or their details do not appear on the claim
• No pre-authorization number was obtained for treatment that required pre-authorization
• Benefits not available
• Claims will not be paid if the benefit category you are claiming from has been depleted
• Ensure that all the required information is reflected on the claim

 To query a specific claim or obtain more information, start a live chat with us by clicking the red ‘Chat to an agent’ button on the bottom of this window:

Alternatively, WhatsApp us on 0861 000 300