There are various reasons why your claim has rejected.
Here are a few of the reasons:
- Incorrect member or dependant information
- Dependants are not registered or their details do not appear on the claim
- Pre-authorization number was not obtained for treatment that required pre-authorization
- Benefits not available
- Claims will not be paid if the benefit category you are claiming from has been depleted
- Ensure that all the required information is reflected on the claim
To query a specific claim or obtain more information, start a live chat with us, for any questions you may have, by clicking the Blue speech bubble at the bottom of this window:
Alternatively, WhatsApp us on 0861 000 300